Shipping & Returns
Shipping
We are delighted to offer you a pleasant and fast shopping experience. Please read our shipping instructions carefully to ensure your order is processed efficiently:
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Shipping Options:
- Chrono Relay: Delivery in 3 to 4 business days.
- Colissimo: Delivery in 2 to 3 business days.
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Chronopost: Delivery in 1 to 2 business days.
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Shipping Costs:
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Free delivery in mainland France, regardless of the chosen method.
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Paid delivery outside mainland France: costs vary by destination and are displayed at the time of order.
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Order Processing:
- All orders are processed within 1 to 2 business days. Orders placed during weekends or public holidays will be processed on the next business day.
- All orders are processed within 1 to 2 business days. Orders placed during weekends or public holidays will be processed on the next business day.
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Order Tracking:
- Once your order has shipped, you will receive a confirmation email with tracking information. You can track your package in real-time using the provided link.
- Once your order has shipped, you will receive a confirmation email with tracking information. You can track your package in real-time using the provided link.
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Shipping Address:
- Please ensure that the provided shipping address is correct and complete. We are not responsible for undelivered packages due to incorrect or incomplete addresses.
- Please ensure that the provided shipping address is correct and complete. We are not responsible for undelivered packages due to incorrect or incomplete addresses.
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Package Receipt:
- For certain deliveries, a signature may be required upon receipt of the package. Please ensure that someone is available to receive the package at the indicated address.
- For certain deliveries, a signature may be required upon receipt of the package. Please ensure that someone is available to receive the package at the indicated address.
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International Shipping:
- We offer international shipping to several destinations. Delivery times and costs vary depending on the destination.
Returns
Free returns in mainland France: you will find a Mondial Relay label inside the package. Simply re-label your package and drop it off at a Relay Point.
Paid returns outside mainland France: return costs are at the customer's expense.
Items must be returned in new, unworn condition, except for trying on.
Items must be returned within 15 days of their delivery date.
In the event of an exchange, and if the new model is out of stock, you will be informed as soon as possible by our services.